Tulsiya Shipping Policy

 

Thank you for shopping at Tulsiya. We are committed to providing you with the best possible shopping experience and timely delivery of your items.
Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 7-10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Peak Seasons: During high-volume periods (such as holidays or sales events), processing times may be slightly extended. We appreciate your patience.
• Delivery Estimates: The estimated delivery times are based on the carrier's service and are not guaranteed. Delivery delays can occasionally occur.

2. Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email, which will include your tracking numbers. The tracking number will be active within 24 hours.

3. International Shipping

Tulsiya ships to most countries worldwide.

• Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment
reaches your destination country.
Tulsiya is not responsible for these charges if they are applied and are your responsibility as the customer.
• Carrier: We typically use reliable international carriers, which may include FedEx, DHL, or local postal services, depending on the destination.

4. Damages

Tulsiya is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.
• We can assist you with the claims process by providing necessary shipping documentation upon request.

5. Incorrect Shipping Address

The customer is responsible for ensuring the correct shipping address is provided at checkout. If an order is returned to us due to an incorrect or undeliverable address, you will be responsible for the cost of re-shipping the item.