Exchange Policy

At Tulsiya, we take immense pride in the quality of our ethnic wear. Every product is carefully quality-checked and professionally packed before dispatch to ensure you receive it in perfect condition.

Our Policy

We do not offer returns or refunds. However, we do offer exchanges in the following exceptional circumstances:

• Size Issue — If the product delivered does not match the size you ordered
• Manufacturing Defect — If the product has a genuine defect that occurred during manufacturing

Exchange Conditions

• Exchange request must be raised within 12 hours of delivery
• Product must be unused, unwashed, and unworn
• Original tags and packaging must be intact
• Clear photographs of the issue must be shared at the time of raising the request

How to Request an Exchange

To initiate an exchange, please contact us within 48 hours of receiving your order:

• 📧 Email: tulsiyaethnic@gmail.com
• 📞 WhatsApp/Call: 7039664091

Please share your order number and clear photos of the issue when reaching out.

Quality Assurance

We thoroughly inspect and quality-check every product before packing and dispatch. Our goal is to ensure that exchange requests are rarely needed. Your satisfaction is our priority.

Tulsiya reserves the right to assess each exchange request individually and make the final decision based on the condition of the product and the nature of the issue.